Our most Frequently Asked Questions

// FAQs
I am not satisfied with your work. What do I do?

We do not launch your project until you're 100% satisfied. You're also not billed until your project launches. 

We work on your project on a sandbox server, and work with you throughout the draft revisions. If we cannot get it right, you do not pay us.

Once you are completely satisfied, we launch your project and then bill you. 

Restrictions on refunds:

We do not offer refunds on domain registration services or hosting fees. Refunds are not valid on third party add-ons, plugins or software.

A 20% fee is added for a refund on merchandise.

Software is non-refundable

My company offers a service rather than a product. Is it worth my time and money to even have a website?


A website allows for a 24x7x365 open door for your company to allow prospective customers to find out more about your services, hours, prices, and to even schedule you.

What are your business hours?

We operate Monday - Friday from 9a until 5p

We are closed all US holidays and weekends. 

Our NOC staff are available 24/7

What do I need to do to get my website online?

If you know exactly what you want, let us know. Otherwise, we’ll gather business cards, brochures any sort of media you have to compile a website for you based on your business colors, business type and target audience.

Consider us a temporary marketing manager for your company! We have a short questionnaire you can fill out to help us get your desired look and feel that we will send you once you accept our quote.

What forms of payment do you accept?

We accept the following forms of payment:

  • Cash
  • Checks
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Venmo
Can I use my existing domain name and/or email address with SKY6 MEDIA?


When you use our services, we will give you the information to update the NS records through your registrar to point to our servers. Our technical support team will help guide you through this process.

Do I have to host my website with you if you develop the website?

No, you do not.

You may use whoever you wish to as your web host. While we have some of the cheapest web hosting prices, we understand sometimes you want to have full administrative rights to your website such as FTP access or cPanel access. 

If you wish to host your site elsewhere, after we develop the site just let us know. We can send you a .ZIP file of all of your website files as well as a .SQL file of your sites database. 


We do not support any third party hosting what-so-ever. So if you do not host your website with us, we do not support your website in any way once you move it from our servers. 

How long is the duration of my contract if you develop my project?

We do not have any contracts at SKY6 MEDIA. Once you pay your balance, you're paid in full for 1 year. You may renew your services after each year, but you're not obligated to do so. 

I am new to this. I want a website, but don't know where to begin.

You do not need to know what to do. That's why SKY6 MEDIA is here. Contact us today for a no obligation, hassle free quote to see how we can help you. We will be here for you every step of the way from the time you contact us, until your project launches and afterwards for support. 

I don't have a lot of cash right now and my credit is not great. Can you help me?

We sure can!

We offer payment plans for our customers. These are low interest payment plans and you can make as much of a payment as you wish at any time, without penalty. A payment plan MUST be approved prior to beginning any project.

25% of the quote balance is due up front prior to beginning to work on your project. This is NON-REFUNDABLE.  

Your annual billing cycle begins when the project launches, NOT when the last payment is made. 

How do you bill for your projects?

When you accept our quote, we begin working on your project. We work with you through the project in all draft revisions. Once the project is finished and you're 100% satisfied, we launch your project live to the world.

Once we launch your project, we invoice you through our automatic billing system. You will be able to create an account and pay your invoice online. 

Ready to take your business to the next level?

Contact our sales team today for a no-obligation, hassle free quote for our development team to complete your next fantastic project. 

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