Remote Support Portal

TECHNICAL SUPPORT

//Remote Support Setup

We understand that when a computer breaks, you need it fixed now. A broken computer means a loss in productivity in your workplace or residence. We know you do not have time to drop your computer off somewhere and wait for a long time. You also do not have time to wait to schedule service for us to come out and repair your machine because let’s face it, you want your computer working now.

That’s why we offer remote support!

As long as you have high speed Internet, we can connect to your computer remotely while you sit at the comfort of your own desk and allow us to fix your problem(s). All you have to do is download a small program called TeamViewer, install it, and fill out the form and we will connect to you and get you back up and running in no time. The cost for this service is $65 an hour and most issues can be resolved in an hour or under. There is a 1 hour minimum charge.

The first thing that you need to do, is download the program that allows us to connect to you. This program is called TeamViewer. This is a small application that is trusted by more than 100 million users for remote access.

Team Viewer

Download the software here directly from the TeamViewer developers. We do not host this file to ensure the version you download is the most up to date version. 

Once you click the link, scroll down and select QuickSupport from the TeamViewer page to download the QS.exe app to your computer.

Download QuickSupport

STEP BY STEP INSTRUCTIONS

  1. After you’ve clicked the above button to download TeamViewer, save the file TeamViewerQS.exe to your computer.
  2. Once the file downloads, click the RUN button on the dialog that pops up. If no dialog box pops up, navigate to your downloads folder, and run the file TeamViewerQS.exe. If a dialog pops up asking you if you want to allow changes to your computer, click YES
  3. Once the program opens, you select the box to accept the EULA / DPA agreement and click Continue.
  4. The next thing that will pop up is the TeamViewer QuickSupport console. This will show Your ID and Password. This is the information that we need to connect to you. Once you have Your ID and Password, click Request Service below.

Once your service is complete, you can safely remove the TeamViewerQS.exe file from your computer. This is a client file and doesn’t require an uninstall.

Request Service